Introduction
Welcome to Resto.com ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our dine-in reservation app. By using our app, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us directly when you use our app. This information may include:
- Contact Information: Information such as your name, email address, and phone number that you provide when you create an account, make a reservation, or contact us.
- Reservation Information: Details about your reservations, including the date, time, number of guests, special requests, and any specific preferences.
- Payment Information: Payment method details, billing address, and transaction history if you make a payment through the app.
- Account Information: Your username, password, and other credentials used to access your account. This information is protected to ensure the security of your account.
1.2 Usage Data
We collect data about how you interact with our app to improve our services and enhance user experience. This includes:
- Device Information: Information about your device, including the type of device, operating system, and device identifiers (such as IP address or device ID).
- Usage Data: Details about your interactions with the app, including pages visited, features used, links clicked, and time spent on each page.
- Location Information: General location data derived from your IP address or GPS data if you have location services enabled.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect and store information about your browsing activities. Cookies are small files placed on your device to help us remember your preferences and improve your experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our app.
2. How We Use Your Information
Your information is used for various purposes, including:
- To Provide and Maintain Our Services: To process reservations, manage your account, and provide customer support. This includes sending confirmation emails, reminders, and updates about your reservations.
- To Improve Our Services: To analyze usage patterns, understand how our app is used, and enhance its functionality. We may use this information to develop new features and improve user experience.
- To Communicate with You: To send you updates, promotional offers, and other information related to our services. You can opt-out of receiving marketing communications at any time.
- To Process Payments: To handle payment transactions securely and manage billing. We use third-party payment processors to handle your payment details and do not store sensitive payment information ourselves.
- To Comply with Legal Obligations: To meet legal requirements, resolve disputes, and enforce our policies. We may also use your information to respond to legal requests and protect the rights and safety of our users.
3. How We Share Your Information
We may share your information under the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist us in operating our app, processing payments, and delivering services. These providers are contractually obligated to safeguard your information and use it only for the purposes for which it was shared.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to another entity. We will notify you of any such change in control and how it affects your information.
- For Legal Reasons: We may disclose your information to comply with legal obligations, respond to lawful requests and legal processes, or protect the rights, property, and safety of our company, users, or others.
- With Your Consent: We may share your information with third parties if you have provided your explicit consent to do so.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have several rights regarding your personal information, including:
- Access and Correction: You can request access to your personal information held by us and request corrections if you believe the information is inaccurate or incomplete.
- Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations we may have to retain it.
- Objection to Processing: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
- Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions provided in those communications or by contacting us directly.
To exercise these rights, please contact us using the information provided below.
6. International Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction. By using our app, you consent to the transfer of your information to these locations and acknowledge that it may be subject to different data protection laws than those in your country.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our app. We encourage you to review this policy regularly to stay informed about how we are protecting your information. Your continued use of our app after the posting of changes constitutes your acceptance of such changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@resto.com
Address: No 24, Jalan 3/5 Bandar Baru Selayang, 61100, Batu Caves, Selangor
